Telesales Techniques You Must Learn

Nowadays, almost every business employs telesales personnel in order to boost their sales and do a world of good to their business. From newspapers to Advertising Agencies to Manufacturing Houses and even Charitable Institutions every one is employing telesales techniques for sales.

In fact, there are numerous companies around the world that exist solely for contacting individuals over the telephone! The numbers indicate that there are thousands of people working for the telesales industry just in the United Kingdom. However, these telesales personnel strive hard to get good commissions owing to the fact that the basic pay of these firms is generally insufficient.

With the change in the world economy market and the nations all plunging ahead towards a fuel crisis, the number of sales men and women on the road is decreasing incredibly. This is also aided by the fact that communication through the telephone is becoming easier and cheaper, which makes telesales techniques very important.

Even postage costs are rather high and although the email is a good idea for communication, it lacks the element of personal contact. This is yet another reason behind the booming of telephone sales.

The sales persons included in the telemarketing firms have the drive to earn more money and thus work dedicatedly.
The individuals working for telesales also make their best attempt to make the most of their talent.

Read on to know more about how you will make the most of telemarketing with great telesales techniques:

Openers
The most important aspect of the entire call that your telesales executives makes is the opening. Generally, the individuals who receive the call run on a busy schedule, thus the person who is called might not be in a receptive mood. What happens often is that the calls irritate the person. Thus, the most vital part of the conversation is the opening where the telesales department worker needs to make an impact. If the initial moments of the conversation are able to interest the person called, the telephone call becomes a success. The opening, therefore, that makes the call or breaks the call. So follow the tips given below to ensure that the opening moment of your call strikes the right chord:

A good telesales caller will begin by politely introducing himself or herself and then the company on behalf of which they are making the call. This is one of the fundamentals of telesales techniques.

Try to say something that will immediately grab the attention of the person and engross him in a conversation. In fact, if the person can be convinced that he will benefit from the conversation, the telephone call is likely to become a success.
Try to imagine yourself in the position of the customer. What would you like to hear? Once you can get this clear in your head, you will immediately know what the prospective client wants and how to make a call that will make your business a success.

Remember to make some impact with the opening line because it is the part that will determine whether the call will become a success or a failure. You need to construct the initial line such that it attracts the person being called. At the same time, it should be brief because the person on the other end will not give you a lot of time.

About the Author

James Copper is a writer for http://www.bigstrategies.co.uk

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Professional Partnering The Key To Effective Growth For You and Your Clients

If you have been serving business owners for very long you have come to some important conclusions. You only know what you know, you can only see what you see, and there are other professionals with blind spots in different places than you.

Let's face it, if we all knew the same things - most of us would not be needed. And if we had productive relationships with other professionals - those our clients use who services compliment ours, our clients would receive our coordinated ideas and insights. Plus we would be in a position to refer business to these professionals - now that we know how they work, and they would tell their clients about us. This is a perfect scenario all the way around.

Partnering, on a case by case basis or in an ongoing relationship with consultants, financial planners, accountants, coaches, lawyers, and other professionals can be a very good idea indeed.

And of course there are many different workable business models for doing this. For many of us it works best when we to do it quid pro quo basis vs. referral fees. Here are a few quick suggestions that you should consider:

1. Always work with someone you trust. In over three decades working with business owners I have found that if there is any doubt in your mind about the person you are considering working with - no matter how casually or infrequently, do not do it. I am still reminded from time to time, in a nice way - about the time I partnered with the wrong person - years ago.

2. Be the one to give more than you think you have to, in time, money, energy, etc. The other professionals will appreciate it and the law of reciprocity will kick in. The one thing everyone will remember about you is whether or not you did what you said you'd do. If you always deliver more than they expect, and because of your example your project partners do the same - you will all be proud of the results.

3. There are lots of opportunities to work with other professionals these days. I would suggest that you not enter into long-term relationships until you have a lot of experience with each person. In fact you may find that your clients hold you in greater esteem when you become known as the person who can put the right people on the team - no matter the situation, and they may be different people almost every time. You are seen as the go-to person because you are the one with the connections, the one who fits the pieces of the planning team puzzle together.

4. Give, rather than look for, credit. It is as true today as it was the first time someone told me that there is nothing we can not achieve if we do not care who gets the credit. All relationships are give and take. Give more and you'll get more.

5. Think outside the box when choosing your partnering relationships. Naturally if you are in the life insurance business you think of partnering with an accountant and a lawyer, or if you are an engineer you work with architects and people in the construction industry.

If there is anyone you should consider putting on your team, in addition to the usual suspects, it is a workplace conflict resolution professional. Why, because where there is conflict - no matter how far they keep it under the radar, nothing gets done. Wills are not signed and we never know why, estate plans end up in the file cabinet when doing nothing is just dumb.

When nothing happens to your (team's) proposals it is either because of you or the client. If it is you - they don't trust you or your partner's recommendations, that's one thing. You may or may not be able to overcome that.

If it is them, it may be that there are unseen disagreements and conflicts going on that are keeping them from taking action. And you may not about them until later, long after the deal has gone sour and the proposals are taking up space on your hard drive.

When you are putting together your next planning team - add someone who sees what you can't see, both traditional number crunchers and workplace conflict professionals.

About the Author

Successful professionals are always on the lookout for ideas and resources to help them. They are also looking for creative ways of marketing their professional services. If you want to be even more successful in the future than you are today, learn more about marketing professional services and share your insights with others, visit us and join in the discussion.

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