Comfortable Marketing

Thursday, June 25, 2009

Lucky Door Prizes - Tips To Make Them Legal And Work For Your Business

Many businesses use competitions and lucky door prizes as a way of generating leads or building their data base. But if done incorrectly you will end up losing customers and could even find yourself on the wrong side of the law.

So how do you run lucky door prizes or competitions that are legal and get you brilliant results?

Top 10 Tips for competitions

1. Work out your intent. You need to know why you are running the competition in the first place. Is it to qualify leads, get email addresses for your database, get a new marketing slogan, and get feedback on your product or some other purpose? Start with the end in mind. When you know why you are running the competition you will adjust the prizes, competition form and process to best match your needs.

2. You need an entry box. A lot of people use clear bowls or fishbowls for people to put their cards into. These don't keep the details private so could breach privacy regulations in some locations. The best option is a solid sided cardboard entry box. You can buy a gift box and cut out a hole or buy a blank entry box from a cardboard box manufacturer. You can of course get one purpose designed and built for you. For online competitions I suggest setting up a separate email account just for each competition to keep your entries separate.

3. Somewhere to lean on to complete the forms. People need somewhere to lean on to fill in the forms. If the table you use is too low or you force people to sit down to complete the forms, many people won'T bother entering. Make sure your table is the right height for people to lean on (and no handing out clipboards with forms isn't the solution. Many people are juggling bags and kids so can't juggle a clipboard as well). Being comfortable also works for online competitions. If your form is tricky to complete you can expect people to click away rather than stay.

4. Make it obvious. Your competition needs to be located at the front of your trade stand or your office. It needs to be clearly and obviously signed so people can find it and are encouraged to enter. Put a banner on your website letting passing traffic know about your competition and where they can find you to enter.

5. Tell people about it. Tell your regular clients about your competition as well as your new clients. You could also tell some of the major competition sites ... where the site collates competitions and lets their members know so they can enter them.

6. Make it worth their while. Giving away a low value item is not likely to generate much interest in your competition. Make the offer enticing with high perceived value.

7. Protect their privacy. You need to make it very clear how you will handle their personal details. Will you pass on their information to other people? Will you contact them to send them marketing material? You need to tell people what you will do with their information. Give them an opt-out box for them to tick if they don't want to receive any further information from you (and respect that tick in the box if you don't want to fall foul of Spam Laws and Do Not Call Registers).

8. Sort out your legals. Many locations have strong rules around the operation of gaming including Lucky Door Prizes.

In Queensland the Office of Gaming Regulation Inspectors check every stand of almost every expo or tradeshow for compliance. You need to download the Guidelines for Promotional Games and comply with items such as retention of entries for 5 years, the order of drawing prizes, written terms and conditions which must include things such as:

a. the name of the person running the promotion
b. Eligibility requirements for players
c. Description and retail value of each prize
d. Closing and drawing dates
e. Order the prizes will be drawn
f. How winners will be notified
g. Whether the results will be published and where
h. What will happen if the winner is not present at the draw
i. Any elimination rounds

It almost goes without saying that of you run a competition you must honour your commitments and actually award the prizes (unless you get no entries at all). Running a competition and not awarding the prizes can see you before the courts.

9. Follow up promptly. If you are using the competition to generate leads or create a data base then follow up on all entries within 14 days of close of the competition. You may want to consider hiring a Virtual Assistant (VA) to convert the entries or business cards into a database for you. Pre-book your VA so they have time to do your data-entry when it arrives. When following up remind the person where you got their details.

10. Trumpet the winners. If you can get their consent, get photos of the winners that you can use in your marketing and promote the details of the winners to your mailing list and local media. Most people love the spotlight (and other people love to know the inside of other people's lives). Good news stories are great for business.

If you follow these top 10 tips you will improve the response to your competitions and lucky door prizes and get more "bang for your competition buck."

About the Author

Ingrid Cliff is a Freelance Copywriter with her Brisbane Copywriting Business (Heart Harmony). Ingrid writes a free weekly small business newsletter packed full of articles and tips and Small Business Ideas blog for small businesses. www.heartharmony.com.au

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Monday, June 22, 2009

Is Your Company Underachieving Because You Set Goals Before Mapping Opportunities?

During your annual planning ritual - do you study and analyze the current situation in your market and then move on straight to setting your goals? Thought so. Common practice but a big mistake! Chances are that your goals are far less ambitious than they should have been and consequently, so are your financial results and growth rate.

Am I sure? YES. The flaw lies in the limiting process. Instead - try this: Identify and map your opportunities BEFORE setting goals. From my experience this changeover usually results in a quite dramatic upgrade of goals and plans! It leads you to a much fuller understanding of your potential achievements, before you limit yourself to defined goals.

Did you answer that with a "We've been doing our SWOT analyses for years, and the 'O' stands for Opportunities"? Get real please! I'm sure you realize all too well that this "search for opportunities" is nothing more than a listing of options that spring to mind, and is far from being a methodical process of scanning for opportunities that has the proven power to lead you to unforeseeable and surprising new paths of success.

Whether we have the courage to admit it and whether we don't, the major challenge of management is changing. In the past it used to be wishful planning and uncompromising implementation. Nowadays, most business successes result from early identification of market opportunities and a rapid and creative move to capitalize on them, maximizing profits.

What exactly is an opportunity? An opportunity is a potential success realized by taking advantage of a situation, often transitory. For example, the opportunity and fertile ground for the huge and sweeping success of Rhonda Byrne's "The Secret", that New-Age and pseudo spiritual conjuration theory project, was the wish and willingness of people in western developed countries today to believe that anything is within reach if you only desire it strongly enough.

So, you see, to succeed in today's dynamic and hyper competitive markets, the 'O' from the popular ?back of the napkin? SWOT sketches needs to evolve, and to develop into a more elaborate and systematic process of opportunity spotting. I would like to introduce to you my new and effective proprietary version of such a process, called Opportunity Scan, or in short: O-Scan.

Before introducing you to some of the principles and tools of the O-Scan methodology, first let us ask: opportunities for what? The O-Scan, used by companies at least once a year prior to their strategy revision and annual planning, scans comprehensively for all types of marketing success and organic growth opportunities; strategic and tactical, short term and long term.

Strategic opportunities include opportunities to:

* Create and apply a value innovation and a new business model

* Move further up in the value chain

* Create and implement an innovative concept of service

* Expand to new markets (territories, categories) and market segments

* Segment the market in a new, revolutionary and more profitable manner.

Tactical opportunities include opportunities to:

* Develop and launch certain new products and services (including short term meteoric successes)

* Encourage new usages and new buying and consuming contexts

* Use new distribution channels and create innovative retail formats

* Create new brands or re-brand existing ones

* Apply innovative marketing tactics.

The O-Scan methodology provides a comprehensive toolkit specifically designed for identifying and sometimes expertly creating opportunities. With this toolkit we perform the scan for opportunities. The battery includes specialized information gathering tools and procedures, proprietary consumer research methods, innovative analytical processes, structured work marathons and a host of generative thinking methods, imagination exercises and games. The methodology is designed to produce innovations to meet a demand that consumers might not even realize exists, but will react to it when provided.

Just to illustrate, here are two of the many of tools in the O-Scan methodology:

* The Contextual Segmentation method for segmenting the market into buying and consumption contexts (rather than groups of consumers) in which most consumers may find themselves from time to time.

* ForeSearch - a qualitative (psychological) research method used to "X-ray" the unconscious mental and emotional structures that motivate and guide consumer behavior as well as to predict future and potential desires.

The O-Scan process has two stages:

1. What's Now? - Research and analysis providing knowledge of and insights into the current market situation

2. What's Possible? - A systematic exploration of opportunities.

Three types of questions lead us from the "What's Now?" to the "What's Possible?" stage:

* What shouldn't be? For example: what are the inconveniences, inaptnesses, frustrations, waste of time and/or money, or concomitant damages, which the consumer must put up with?

* What could/should change or be done differently? For example, what are the outdated or plainly dumb unwritten rules of the game that the players in this market stick by?

* What could be? Meaning, what can we do and succeed that our competitors are not doing and are unlikely to do?

Finally, where do we look for opportunities? The O-Scan methodology uses the concept of five concentric circles representing from the largest inwards to ascertain that every possible source of opportunities is covered (we use the acronym CCMCU):

1. The Context in which your market exists and the external factors that influence it (climatic, political, regulatory, economic, technological, etc).

2. The Consumers - who they are, what they buy and why, and how they are segmented.

3. The Market, its definition and boundaries, its structure, its suppliers and distribution channels, its rules of the game, success factors and barriers to entry/exit.

4. The Competition (as well as marketers of substitutes), who they are, what are their market positions and status, how are they differentiated.

5. Us - our strengths, weaknesses, capabilities and core competencies, hidden assets and so on.

With the insatiable growth imperative in ever more competitive markets driving executives today, companies must develop the ability to identify, create and rapidly act upon market opportunities. Regular implementation of breakthrough methodologies such as the O-Scan, is sure to become a must managerial best practice.

In conclusion, from what I see around me, my word of advice to you is: get early on this race car, and leave all the rest to breathe your dust, while you count your achievements.

About the Author

Dr. Dan Herman, a globally renowned strategy consultant, an author and a lecturer, is the author of "Outsmart the MBA Clones: The Alternative Guide to Competitive Strategy, Marketing, and Branding"
( http://www.outsmart-mba-clones.com ).

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